Цель помощи
Миссия экспертов направлена на улучшение возможностей сотрудников по защите общаться и вести переговоры во время кризисных ситуаций.
Бенефициар/Партнер
Молдова
Бенефициар Учреждение
Государственной службы охраны и охраны
Целевая аудитория
Сотрудники по защите, представители Министерства внутренних дел, Министерства обороны, Национального антикоррупционного центра
Количество участников
21
Day 1: Thursday 1 July 2021 |
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Chair: Mrs. Gabriela Iordan, Head of International Cooperation Unit, Colonel of State Protection and Guard Service, Moldova |
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Online Expert Mission |
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09:50 |
Registration of participants Functional introduction about the webinar: How it works, how it is structured and how to communication |
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10:00 |
Welcome address of Ms Gabriela Iordan, Head of International Cooperation Unit, Moldova Introduction.
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10:10 |
An introduction to EU legislation and its implementation in communication and negotiation in crisis situation: ‒ GIS’ intro; ‒ Philosophy of Negotiation.
Speakers: Mr Danilo Massa and Mr Fabrizio Marini, Negotiators section, GIS, Carabinieri, Italy |
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11:00 |
Coffee break |
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11:15 |
Communication and negotiation errors/issues ‒ Communication skills for negotiation; ‒ Steps for an effective negotiation.
Speaker: Mr Miran Ozebek, Head of Negotiations Teams, Slovenia |
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12:00 |
Q&A session/Discussions. Debates. |
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12:45 |
Lunch break |
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14:00 |
Crisis management in negotiation. Communicating and interacting with difficult, dangerous and disordered persons.
Speakers: Mr Danilo Massa and Mr Fabrizio Marini |
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14:40 |
Coffee break |
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15:00 |
Communication/Negotiation essential strategies and tactics
Speaker: Mr Miran Ozebek |
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15:40 |
Q&A session/Discussions. |
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16:00 |
Conclusions. |
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16:10 |
End of day 1. |
Day 2 : Friday 2 July 2021 |
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Chair: Mrs. Gabriela Iordan, Head of International Cooperation Unit, Colonel of State Protection and Guard Service, Moldova |
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Online Expert Mission |
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09:50 |
Registration of participants |
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10:00 |
The use of technology in negotiation: ‒ New technologies in terms of communication and negotiation within a critical situation; ‒ Efficiency and impact of technology use.
Speaker: Mr Miran Ozebek |
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10:40 |
Coffee break |
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11:00 |
Crisis Management: ‒ Risk assessment and negotiation; ‒ Stress management.
Speakers: Mr Danilo Massa and Mr Fabrizio Marini |
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12:40 |
Q&A session/Discussions. Debates. |
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12:50 |
Lunch |
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14:00 |
Communication in crisis negotiations and barriers to effective communication.
Speakers: Mr Danilo Massa and Mr Fabrizio Marini |
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14:40 |
Coffee break |
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14:50 |
Ground rules for a successful negotiation. Case studies
Speaker: Mr Miran Ozebek |
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15:30 |
Q&A session/Discussions. |
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15:50 |
Closing remarks |
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16:00 |
End of day 2. |