Цель помощи
Миссия экспертов направлена на улучшение возможностей сотрудников по защите общаться и вести переговоры во время кризисных ситуаций.
Бенефициар/Партнер
Молдова
Бенефициар Учреждение
Государственной службы охраны и охраны
Целевая аудитория
Сотрудники по защите, представители Министерства внутренних дел, Министерства обороны, Национального антикоррупционного центра
Количество участников
21
Day 1: Thursday 1 July 2021
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Chair: Mrs. Gabriela Iordan, Head of International Cooperation Unit, Colonel of State Protection and Guard Service, Moldova
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Online Expert Mission
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09:50
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Registration of participants
Functional introduction about the webinar: How it works, how it is structured and how to communication
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10:00
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Welcome address of Ms Gabriela Iordan, Head of International Cooperation Unit, Moldova
Introduction.
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10:10
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An introduction to EU legislation and its implementation in communication and negotiation in crisis situation:
‒ GIS’ intro;
‒ Philosophy of Negotiation.
Speakers:
Mr Danilo Massa and Mr Fabrizio Marini, Negotiators section, GIS, Carabinieri, Italy
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11:00
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Coffee break
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11:15
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Communication and negotiation errors/issues
‒ Communication skills for negotiation;
‒ Steps for an effective negotiation.
Speaker:
Mr Miran Ozebek, Head of Negotiations Teams, Slovenia
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12:00
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Q&A session/Discussions. Debates.
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12:45
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Lunch break
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14:00
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Crisis management in negotiation. Communicating and interacting with difficult, dangerous and disordered persons.
Speakers:
Mr Danilo Massa and Mr Fabrizio Marini
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14:40
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Coffee break
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15:00
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Communication/Negotiation essential strategies and tactics
Speaker:
Mr Miran Ozebek
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15:40
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Q&A session/Discussions.
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16:00
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Conclusions.
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16:10
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End of day 1.
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Day 2 : Friday 2 July 2021
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Chair: Mrs. Gabriela Iordan, Head of International Cooperation Unit, Colonel of State Protection and Guard Service, Moldova
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Online Expert Mission
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09:50
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Registration of participants
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10:00
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The use of technology in negotiation:
‒ New technologies in terms of communication and negotiation within a critical situation;
‒ Efficiency and impact of technology use.
Speaker:
Mr Miran Ozebek
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10:40
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Coffee break
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11:00
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Crisis Management:
‒ Risk assessment and negotiation;
‒ Stress management.
Speakers:
Mr Danilo Massa and Mr Fabrizio Marini
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12:40
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Q&A session/Discussions. Debates.
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12:50
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Lunch
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14:00
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Communication in crisis negotiations and barriers to effective communication.
Speakers:
Mr Danilo Massa and Mr Fabrizio Marini
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14:40
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Coffee break
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14:50
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Ground rules for a successful negotiation. Case studies
Speaker: Mr Miran Ozebek
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15:30
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Q&A session/Discussions.
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15:50
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Closing remarks
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16:00
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End of day 2.
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01.07.2021 
